SAVOR…Catering by SMG is proud to be the exclusive catering provider for the Van Andel Arena, including full service catering for luxury suite holders.

We understand there are times when you or your guests may require a menu adapted to suit specific needs. Our Catering and Culinary team will make every effort to fulfill your personal requests, while continuing to provide fun and need-friendly items.

 Policies and Procedures

Policies and Procedure

As the exclusive catering service for the Van Andel Arena, SAVOR...Catering by SMG provides the luxury suites with extensive food and beverage selections. All food is prepared onsite by our Culinary Team. In the following guide, you will find policies and procedures for the Suites along with our suite menus.

Quick Reference Telephone List
Suites and Catering Representative
616-742-6233

Suites/Catering Fax
616-742-6232

Suites/Catering Accounts Receivable
616-742-6231

Suites/Catering Pantry (Night of)
Representative
5282

Banquet Inquiries
616-742-6233

Van Andel Arena Box Office
616-742-6600

Advanced Menu Ordering

Pre-Order Service

To help deliver the finest food and beverage service possible, we ask that food and beverage orders are placed by 5:00 pm three (3) days prior to an event. We have included an order form with this menu packet. Our Catering representatives are available Monday through Friday, 9:00am to 5:00pm at 616-742-6233. Should circumstances prohibit placement of your order before the three-day deadline, there will be a limited selection of menu items still available to you on the Event Day Menu.

 Event Day Ordering

An Event Day Menu is available should you wish to place your order after 5:00 pm three (3) days prior to the event. You may place your order prior to an event by contacting the Suites and Catering representative via fax or email. Event Day orders must be faxed to 742-6232 or Emailed to suites@smggr.com by Noon on the event day if suite holders want food items staged in the suite prior to their arrival. Orders placed during an event by a person other than the Suite Administrator or Authorized Account Signers will require payment by credit card or cash. Orders can be placed during an event, directly with your suite attendant or by calling the Catering Pantry at 5282 (in-building extensions do not require the 742 prefix). When ordering, please identify the specific items you wish to order, your name, and suite number. The team member will confirm and place your order with the Culinary Team. Purchases will be delivered to your suite within 40 minutes. Payment options are cash, Discover Card, Visa, Mastercard and American Express. Sorry, personal checks are not accepted.

Cancellations

If for any reason you need to cancel your food or beverage order, please notify your SAVOR Catering Representative at least one business day in advance so that we may remove your order without additional cost to you. Unfortunately, if you cancel with less than one business day's  notice, you will be charged for the full order.

Alcoholic Beverages

Although it is the responsibility of the suite owner to ensure that no minors or intoxicated persons consume alcoholic beverages in their suite, SAVOR... Grand Rapids Catering by SMG employees reserve the right to check for proper identification and refuse service to persons who appear to be intoxicated.

To maintain compliance with rules and regulations set forth by the State of Michigan, we ask that you please adhere to the following guidelines:

We ask that the Suite Administrator monitor and control alcohol consumption within the suite. The legal drinking age in Michigan is 21 years of age. Minors are not permitted to consume alcoholic beverages within your suite at any time. Please do not serve alcoholic beverages to persons who are or appear to be intoxicated. SAVOR... reserves the right to refuse service to anyone who is unable to produce an acceptable form of identification or who appears to be intoxicated. For safety and security, no one other than Savor staff may remove any bottles or cans from your suite. Suite holders are not permitted to bring china or glassware into the suite without written approval from the Catering & Suites Manager. During some events, alcohol will not be sold to the general public. In these cases, please keep all alcoholic beverages in the suites.

Delivery

Food and beverage orders will be delivered to your suite prior to opening the doors for an event. If you would prefer a specific delivery time, we will be happy to accommodate your request. Please indicate delivery time when placing orders. For quality assurance reasons, some items will remain in our kitchen until your arrival.

Equipment and Supplies

All suites will be equipped with all of the necessary accoutrements: knives, forks, spoons, plates, cocktail and dinner napkins, glassware, corkscrew and salt and pepper shakers. We recommend that Supplies be kept in the same location to facilitate replenishment. China and glassware are prohibited within the suites without prior approval by SAVOR...

We are not responsible for stolen or lost property, articles, or equipment. Please be sure to take your personal property with you when vacating your suite. Loss, breakage or damage of equipment provided by SAVOR... Grand Rapids Catering by SMG will result in a replacement fee. All food and beverage equipment and serving items are the property of SAVOR ...and may not be removed.

Personalized Services

During events, a suite attendant will be assigned to deliver your food and beverage orders, take additional orders, and periodically assist in maintaining your suite. However, should you desire a dedicated suite attendant, host/hostess, bartender, or personal chef to remain stationed in your suite for an event, please contact the Catering and Suites Representative at 616-742-6233. An advance notice of three (3) days is requested for these services. This service requires an additional charge of $75.00 per event.

Special Requests

We are delighted to assist suite holders in achieving that extra special touch. Flowers, celebration cakes, and other special occasion items are available upon request. From birthday parties to a VIP evening, we will plan all the details. Contact your Catering Representative to assist in planning special events.

Payment Procedures

Information supplied on the SAVOR... Credit Card Authorization form determines the payment method for each suite. All suite holders will receive a computergenerated check at the conclusion of each event. Guest Checks must be settled prior to your departure using Visa, Master Card, Discover, American Express, or cash. For your convenience, a credit card number can be placed on file in our catering office and used to settle your bill. An authorized signature will be required on the guest check at the conclusion of an event. SAVOR...Grand Rapids Catering by SMG exclusively handles all food and beverage products in the suites. It is not permissible for attendees to bring any food or beverage into the suite from outside sources. Any food or beverage products brought into the suites without proper authorization will be removed and may result in comparable items being charged to the suite holder at our normal retail price. Applicable sales tax of 6% and a 15% suites service charge will be added to all orders. Gratuities are at the suite holder's discretion and may be added to the guest check based on the quality of service received. SAVOR... will mail all catering invoices to the addresses provided. Statements will be sent twice per month listing all individual event charges. All applicable taxes will be added to food and beverages charges. Payment is due 30 days from the date of the invoices. Balances 45 days past due will be charged to the primary credit card on the contact form. In the event that we can not obtain payment through the primary or secondary credit cards, we will reserve the right to assess service charges on any amount not paid when due at an interest rate of 1 ½% per month or the maximum rate permitted by law, whichever is less.

Catering Credit Card Authorization Form